Complaint Procedure

From time to time, differences in interpretation of school policies may arise among students, faculty and the administration. When such differences arise, usually a miscommunication or misunderstanding is a major contributing factor. For this reason, the Academy urges both students and staff to communicate any problems that arise directly to the individuals involved. If the problem cannot be resolved in that manner, the individual should handle the problem in the following manner:

1. Promptly bring the complaint to the attention of the Academic Dean.  This should be accomplished by writing a letter of grievance and requesting a formal meeting. The Academic Dean will investigate the grievance, attempt to resolve it, and issue a decision to the student within a reasonable period of time. A written summary of the grievance and the proposed resolution will be prepared.

2. Appeals can be made only after all procedures in step one above have been completed. The student  may appeal an unsatisfactory decision to the Vice President of the Academy.

3. Final decision on grievances will not be precedent-setting or binding on future grievances unless they are officially stated as college policy.

4. Students at schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) who feel that the college has not adequately addressed a complaint or concern may also use the procedures discussed in the following section. 

ACCSC Student Complaint/Grievance Procedure

Schools accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) must  have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant for the Commission to forward a copy of the complaint to the school for a response. The complainants will be kept informed as to the status of the complaint as well as the final resolution by the Commission.

Please direct all inquiries to: ACCSC, 2101 Wilson Blvd., Suite 302, Arlington, VA 22201, 703-247-4212.

A copy of the Commission’s Complaint Form is available at the Academy and may be obtained from the Academic Dean. 

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